Before your delivery

If you need to reschedule your delivery, please contact our customer service team as soon as possible – 01905 457 970. We’ll do our best to accommodate your request based on availability.

You can request a timeslot however this cannot always be guaranteed. Our logistics team will try their utmost to adhere to the requested timeslot.

Yes, you can update your delivery address over 24 hours prior to delivery. We pre-plan our routes so will need this period to plan accordingly. Please reach out to our customer service team with the new address details, and we’ll make the necessary changes for you – 01905 457 970.

Once your order has been processed and shipped, you’ll receive a tracking number via SMS and email.

Please contact the retailer directly to cancel your order.

Due to health and safety measures, we are unable to offer this service.

Yes, the customer service team will send a tracking link on the evening before delivery. An update will be sent on the actual delivery day and then again 30 minutes prior to the delivery taking place.

If your retailer allows it, please contact us in advance and with your written permission the Driver can leave your order in a safe place.

During and after your delivery

Our Driver will ensure a smooth delivery, on arrival they will:

  • Introduce themselves
  • Confirm your order details
  • Delivery will be made to your door step access

Once you are happy that the job is complete, our Driver will confirm receipt of delivery with you and obtain signatures of proof via sign on glass of successful delivery.

Please contact the retailer to re-arrange a new delivery.

Alternatively, please call our customer service team –  01905 457 970 and provide your booking confirmation details to rebook your delivery.

We apologise for any inconvenience caused. Please notify our customer service team within 24 hours of receiving the damaged item. We may require you to provide photos of the damage for our records.

Please contact our customer service team at admin@stop-start.co.uk with your name, order number, delivery address and phone number.
We endeavour to make continued improvements and value any feedback.